Caster Guide

FAQs and useful information on using office chair casters

1) Which caster is suitable for my floor?

There is a simple rule for this:

hard floor = soft casters
soft floor = hard casters

2) My casters are difficult to move. What could be the reason for this?

This is a safety feature. Office chair casters are equipped with a load-dependent brake. This means they lock if there is no load that stops the office chair from rolling away uncontrolled when standing up. When loading again, thus when you sit back down, the brake releases and the casters can run free.

3) The casters of my office chair leave marks on the floor.

When using your casters, have you taken the rule from point 1) into consideration? Hard floor = soft casters, soft floor = hard casters.
The marks on your floor probably depend on the quality of the tread material of the casters. Gross Stabil twin wheel casters are coated with high-quality plastic. This is decisive for the abrasion condition of the casters, marks on the floor will therefore be avoided.

4) The tread material of my soft casters is peeling off or is crumbling.

There are different reasons for this:

wear due to age
the use of aggressive cleaning agents
excessive UV radiation

In all cases, we recommend that you replace these casters with new ones.

5) Can I only change single casters on my office chair?

We generally advise against only replacing individual casters. The complete set of casters must always be replaced, generally 5 items.

Caster guide

First name *

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Area of application

Office chair

Desk pedestal

Table

Other furniture items (cabinet, bed, etc.)

Small furniture (coat stand, plant caster, etc.)

My flooring is

soft: carpet, carpet tiles

hard: parquet, laminate, PVC, linoleum, stone floor (tiles, bricks, terracotta)

Your question *